The Frequently Asked Questions does not reflect all that is included with the in and outs of working with us. 

IS this a real work from home opportunity?
Yes! Eclectic Link LLC established a business-to-business partnership in 2013, using the Arise® Platform, a virtual telephony and technology platform to connect remote work-at-home service professionals, who provides customer support services in a call center environment to  Fortune 500, Fortune 1000 and other large companies.  Together we provide legitimate work from home opportunities in the areas of Customer Service, Sales, Technical Support, and Chat. There are also opportunities for agents who are Bi-Lingual primarily fluent in Spanish and French. 
AM I an employee with benefits?
This is not an offer of employment. You are hired as a 1099 contractor and will receive a 1099 from us after you have  earned more than $600 for the year. 
You are responsible for filing your own taxes.(Consult an accountant if you feel it's necessary).
We do not deduct federal or state taxes from your earnings.
​We do not offer any benefits as you are not an employee but only hired as a 1099 contractor.
is arise virtual solutions a legitimate company?
ARISE® is one of the leading global provider of outsourced, work from home customer service support solutions and has been delivering virtual services for nearly a decade through its network of tens of thousands of independent, work-at-home customer service, sales, and technical support providers in the United States, Canada, the United Kingdom and Ireland.

ARISE® Recognition /Awards:

  • Recognized by the White House for leading virtual job creation in the U.S.
  • Featured on Good Morning America, Fox News, CNN and the TODAY Show.
  • A Finalist in the Outsourcing Excellence Awards in 2011
  • The Recipient of Flex Friendly Certification for meeting the needs of a changing workforce
  • Since 2005, ARISE® has been a Better Business Bureau (BBB) accredited business with an A+ rating.
  • ARISE® is committed to the Joining Forces initiative and working with veterans and military spouses to help their companies succeed and grow.
WHAT DOES ECLECTIC LINK do for their agents?
  • As an IBO, we're incorporated so you don't have to
  • We provide DIRECT DEPOSIT or mailed PAPER CHECKS, twice monthly
  • We will provide you with a 1099 form after you have earned more than $600
  • We provide you the GUIDANCE needed to properly GET STARTED during the admissions, certification and while actively servicing clients.
  • We provide DIRECT SUPPORT so you will be able to reach us by phone, email and online chat
  • DISPUTE MANAGEMENT i.e. we work with the parent company o effectively resolve any disputes or issues related to your Statement of Work income earned
  • We provide assistance with the STARMATIC® scheduling system so you can best schedule the hours that suit you
  • We send regular alerts about NEW clients and opportunities including pay rate and incentives that are available
  • We provide you with regular DASHBOARD REPORTS to highlight your progress
  • We provide you with access to our newsletters and other social media outlets to help you on your work from home journey that covers creating an effective Work-Life-Balance, Mental wealth physical health and more
  • We provide regular COMMITMENT ADHERENCE REPORTS so you will stay on track while servicing
  • We send regular updates on CLIENT INCENTIVES so you can benefit with added revenue that come available
  • Provide the recurring available REFERRAL INCENTIVES so you can increase your earning potential
  • We love our agents so we celebrate, highlight and reward you with different incentives  
AM I ELIGIBLE to work?
Please Note: We are currently NOT hiring new or returning agents that reside within California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin.
  • Must be a US citizen or legal resident who resides in the United States
  • Be 18 years or older
  • Must be able to pass a Background check (please remove any Freeze from your credit report at least 24 hours prior to completing the background test)
  • Must be able to pass a drug test (may be required by some clients, refer to the Opportunity Announcement for more information)
  • Must be fluent in English.
  • If hired on to service for bi-lingual opportunities you must be fluent in that language, eg.  Spanish or French
  • Must be willing to work the minimum required hours per your SOW eg. 15 hours per week (Some clients may require that you service some hours on a weekend. However because you are able to work in 30 minute increments you can split the hours eg. 4 hours on Sat and/or Sunday and/or work on a holiday during peak time. Refer to the Opportunity Announcement for more information)
  • Must be willing to work the scheduled hours chosen and to maintain a good Statement of Work (SOW)
  • Must have your own basic home office set up required (see Equipment requirements) 
BASIC requirements for my home office setup
In order to use the platform, the system and equipment policy detailed must be met. Certain client programs may have additional requirements.
​
BASIC REQUIREMENTS: 
  • COMPUTER (desktop or compatible laptop); most clients will require Dual Monitors
  • USB VOIP HEADSET with Microphone (this is required before you start taking calls but not during certification)
  • HARD WIRED INTERNET CONNECTION (wi-fi connection is not allowed)
  • TELEPHONE LINE (some clients require a dedicated POTS (Plain Old Telephone Service) line or or VOIP/Digital Phone Service/Cable Telephony. Please refer to the Opportunity Announcement.
  • QUIET LOCATION - in order to provide professional services to our clients you must have a quiet dedicated area when you are dealing with customers, remember you represent yourself and the company you are servicing
TECHNICAL REQUIREMENTS
What kind of work opportunities are available?
As a Client Support Professional (CSP), you can certify and work for more than one client to maximize your hours and income earning potential. You choose the area to specialize in and you choose your own clients from our network.

Type of work you can expect to provide :
  • Sales
  • Customer Service
  • Chat
  • Technical Support
  • Bi-Lingual agent opportunities

Type of Industries available:

  • Telecommunications
  • TV service providers
  • Hotel chains
  • Timeshare and Resorts
  • Cruise Lines
  • Roadside Assistance
  • Tax service providers
  • Bookstores
  • Office supply
  • Healthcare
WHAT STATES CAN I WORK IN?
Your job moves with you. You can work in all the states currently allowed. We are currently NOT accepting new or returning applicants that reside in California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin.

what is the monthly service fees?
There is a platform usage service fee of $39.50 per month. This is broken down and collected per pay period resulting in a mandatory deduction of $19.57 per pay period. This fee is required for use of the infrastructure provided that allows you to work from home for each client and allows includes the Arise 24-Hour Client Technical Support Help Desk and StarMatic® scheduling system. Other benefits include access to a support team that works with you while you are online taking live calls and dealing with customers in a real time environment.

Of course there are other benefits such as other back office support including SOW dispute resolution, customer service coaching, etc. (Refer to the benefits of working with Eclectic Link)

(If you cannot work due to sickness, vacation, etc., you will not  be charged the Arise Platform fees.)
WHY DO I HAVE TO PAY ANY FEES?
These fees are charged to maintain the infrastructure, technology and support system that provides you with the opportunity to work from home while servicing Fortune 500 companies.

The includes:
  • 24-Hour Client Technical Support Help Desk
  • STARMATIC® scheduling
  • Moderated Chat Room support, per client
  • Quality and Performance Coaches, per client
  • Professional management and guidance
  • Client Certification Discounts
  • Detail Work Report Processing
  • Incident Research and Resolution
  • Record Keeping
  • Direct Deposit or Mailed Check
  • 1099
HOW MUCH MONEY CAN I MAKE?
Service revenue is paid twice a month via direct deposit to your bank account. Terms of compensation is agreed upon before you choose a client to service, this way you know your rate of pay.

Please refer to the Statement of Work which shows how the client will pay i.e. pay per minute, per call or per hour

The average rate of pay is between $9 - $15 per work, dependent on client.

​There are also incentive periods that will increase your earning potential and other incentives may apply depending on your Star Rating, etc.. All clients have a minimum required set of hours that you will be required to work eg. 15 hours per week and may include some hours on the weekend (because you work in 30 minute increments you can split the hours worked
Eg. 4 hours are required on Sat and/or Sun. You can work the 4 hours 1 day or split it between Saturday and Sunday.

Remember your total take home earning is based on the hours you serviced minus the automatically deducted Arise platform usage fee of $19.75 which is deducted twice per month and only applicable if you work.
HOW OFTEN WILL I BE PAID?
You are paid twice per month, by Direct Deposit 
HOW CAN I CHOOSE MY OWN HOURS?
To remain in good standing with your Statement of Work you should only choose hours you know you can work. You should work the scheduled hours you selected or make a request for exchanging or dropping the hours prior to time scheduled for servicing. Keep in mind that your Commitment Adherence may be affected.   
  • Hours are available on a “first come, first serve” basis, so it is beneficial to select servicing intervals as soon as they come available. Service intervals are broken down in 30-minute increments. 
  • Certain client programs have specific servicing hour requirements, which will be detailed in the Opportunity Announcement. For example, some client programs require weekend servicing or servicing on certain holidays.
  • As a top performer, you will receive first choice of hours for example new hours for the upcoming week are released on a Wednesday; as a top performer you may access to hours available on Tuesday prior to hours being posted for the general agent group.
  • Keep in mind even if you do not get 'early access', there are often many available hours including notices about 'urgent required hour's that you will be able to take advantage of. You can also use the convenient Starmatic Mobile App which allows you to log in and see available hours, drop or swap hours that better suit your schedule while on the go.






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Eclectic Link LLC is a contracted business partner with ARISE® Virtual Solutions who provides legitimate work from home opportunities. You are hired as a 1099 sub-contractor, not an employee. 
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